People First

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Diversity and Inclusion

At Yum China, we believe that employees with diverse backgrounds stimulate organizational vitality and offer new perspectives to innovative thinking. In our workplace, differences are understood, appreciated, and encouraged. We are committed to fostering a diverse, inclusive, and non-discriminatory working environment and providing every employee with equal opportunities to achieve their personal best regardless of their race, religion, color, age, gender or gender identity, disability, sexual orientation, citizenship, or nationality.

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Building a Sustainable and Efficient Workforce
Empowering Employees Through Technology Innovation

With a large frontline workforce, Yum China has significant potential to scale the use of digital tools. Our operational strategy drives us to actively explore technology innovation opportunities to empower employees, by swiftly addressing frontline needs, streamlining RGMs' workflows, and reducing the burden of certain tedious tasks.
To better equip our employees in the AI era, we customized AI-related learning courses, providing 15 dedicated training sessions, which, in 2024, enabled over 30,000 participants to learn and apply AI tools effectively, continually enhancing their employability and supporting the Company to more effectively harness the benefits of our digital transformation.

Nurturing Industry Leaders

Yum China is committed to prioritizing the growth and development of our employees, and we support each individual in pursuing their career aspirations. We continuously invest in capability-building initiatives, adopting a forward-looking approach to establish a comprehensive talent development system that spans the entire career lifecycle.
This empowers employees to enhance their professional competitiveness, contributing to both personal success and the Company's sustainable growth. In 2024, we developed and launched the Yum China Full-Career-Cycle Development System as part of our latest talent strategy. This program is designed to encourage employees to take a proactive approach in planning their career paths, enhance their employability, and accelerate the development of high-potential talent.
We cultivate industry-leading talent by leveraging a comprehensive training system and performance management. When senior positions are available, we prioritize internal promotions — 100% of our RGMs, District Managers, Area Managers, and Market General Managers are from internal promotion. We provide clear career paths for our employees. Employees at different functions and levels have access to clear promotion paths through tiered training programs. For example, we have developed "Bench Planning" talent development program for our operations team and developed tailored two-to-three-year accelerated management trainee programs for our marketing and supply chain teams. These initiatives have cultivated numerous outstanding industry leaders.

Compensation Benefit

Yum China is dedicated to enhancing employee welfare by offering comprehensive benefits and supports. The "YUMC Care" welfare program provides holistic employee support. In 2024, the program continues to focus on four major areas: personal health, family health, financial health, and social health. A series of new initiatives have been launched to provide employees with multi-level and all-around benefits protection. We are fully aware that ensuring the occupational health and safety of our employees is the fundamental responsibility of the Company. We are consistently committed to creating a healthy and safe work environment, ensuring the safety and well-being of our staff through comprehensive protective measures.
We uphold the philosophy of "paying for performance and business impact," striving to provide our employees with competitive compensation and benefits to fairly recognize and reward their hard work and outstanding achievements. Our Restaurant General Managers (RGMs) and office staff are eligible for variable performance-based pay.

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Employee Engagement

We offer diverse and open communication channels for our employees. Every two years, we conduct an Employee Engagement Survey and regularly gather employee feedback through various channels, activity listening to voices and taking their inputs into consideration to improve decision-making processes. In 2024, the Company frequently engaged with employee representatives through our Employee Representative Conference to review suggestions and refine specific human resource management policies. Additionally, Yum China's Employee Union plays an important role in voicing employee concerns, with over 90% of our employees voluntarily joining by the end of 2024. The Company also creates a variety of formats for employees to voice their suggestions with management. During the reporting period, we engaged employees in upgrading Yum China's core values and actively listened to their recommendations for the Company's development

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'People First' Highlights
RGM No.1

RGMs are key frontline leaders whose work has a direct impact on customer experience and offers valuable insights into customer preferences and market trends. At Yum China, we steadfastly adhere to our "RGM No.1" principle, prioritizing our RGMs' needs, addressing their challenges, and fostering a strong sense of belonging. By actively listening to our RGMs and implementing initiatives based on their feedback, we can better respond to market demands and continuously improve customer experience.
Yum China have implemented a systematictraining roadmap to provide a career progression path for RGMs. In addition, we offer stockownership programs to all gualifed RGMs.By the end of 2024, more than 14,700 RGMs were granted company shares. We upgraded the medical insurance benefits for our restaurant management teams. This enhancement provides RGMs with up to RMB 1 million in medical coverage and extends this benefit to their parents, including critical illness insurance.
Furthermore, we successfully launched the centralized recruitment process for our store crew members. This strategic initiative consolidates previously fragmented recruitment activities from individual stores into a unified system, thereby significantly reducing the administrative burden on RGMs. Concurrently, we integrated advanced digital tools into the centralized recruitment platform, including AI-enabled resume screening, AI chatbots, and AIGC-empowered interviews. These enhancements have substantially elevated the overall recruitment efficiency. During the reporting period, nearly 80% of our restaurants' recruitment needs were fulfilled through this centralized platform. Moreover, we have further expanded the functionality of the centralized recruitment platform and the application of AI to provide comprehensive support throughout the entire employee lifecycle management, from onboarding to training. This AI-driven centralization has not only improved the efficiency of interview process but also continuously alleviated the workload of frontline employees. As a result, RGMs can now focus more intently on core restaurant operations and enhancing customer experience.

YUMC Care

Yum China is dedicated to enhancing employee welfare by offering comprehensive benefits and supports. The "YUMC Care" welfare program provides holistic employee support. In 2024, the program continues to focus on four major areas: personal health, family health, financial health, and social health. A series of new initiatives have been launched to provide employees with multi-level and all-around benefits protection.
We are committed to continuously enhancing our care for frontline employees, striving to provide them and their families with higher-quality benefits. We upgraded the medical insurance benefits for our restaurant management teams. This enhancement provides RGMs with up to RMB 1 million in medical coverage and extends this benefit to their parents, including critical illness insurance. In addition, we are constantly expanding the scope of our benefits. In early 2025, we launched a new program offering over 20,000 restaurant crew members comprehensive, accessible, and affordable health coverage options. At the same time, we remain dedicated to exploring broader benefits coverage, ensuring that every frontline employee is well taken care of.

YUMC College Program

Through the YUMC College program, the Company provides employees with opportunities for further education, supporting them in attaining higher academic qualifications and awarding scholarships to eligible employees, helping them achieve their aspirations.
By the end of 2024, YUMC College program expanded to about 20 markets nationwide, with over 3,800 employees obtaining professional certifications, and more than 3,000 employees receiving continuing education grants and higher education diplomas.

Angel Restaurants

We are consistently committed to providing equal employment and development opportunities for people with special needs, ensuring an accessible, welcoming, and inclusive work environment. Yum China launched its first 'Angel Restaurant' in Shenzhen in 2012 with the aim to offer equal employment opportunities for people with special needs across China. By the end of 2024, Yum China supports the employment of over 1,700 people with special needs. Furthermore, "Angel College" provides a range of support policies to help "Angel Employees" enhance their professional skills and pursue higher education.