At Yum China, we steadfastly adhere to our "RGM No.1" principle, prioritizing our RGMs' needs, addressing their
challenges,
and fostering a strong sense of belonging. By actively listening to our RGMs and implementing initiatives based
on their
feedback, we can better respond to market demands and continuously improve customer experience.
Recognition is the best testament to hard work and also a driving force for continued progress. In November, the
annual
Champions Gala was held in Sanya, China, where we honored the most outstanding Yum China RGMs and Area Managers
of 2024
with the "Champions Club" and the "Gold Whistle Award." The award winners' families were invited to join in
celebrating
the outstanding achievements of these leaders. In December, the 2024 Yum China Annual RGM Convention, themed
"Energizing
Innovation and Steadfast Progress," was held in Hong Kong, China. More than 11,000 RGMs and Area Managers across
the country
came together. Joey Wat, CEO of Yum China, along with the General Managers of our brands, gave their recognition
to the RGMs'
efforts and achievements over the past year and presented awards to restaurant partners who made outstanding
contributions.
We are dedicated to fostering an open and transparent communication environment, actively listening to the voices from employees, including our frontline employees. During the reporting period, we established a platform for direct dialogue with frontline employees. Joey Wat, CEO of Yum China, along with the management team, visited various restaurants across the country to meet and interact with employees in person, listen to their voices, better understand the challenges they encounter in daily operations, and address their concerns with careful attention. These interactions covered various aspects, including optimizing operational processes, enhancing customer experiences, and improving employee care. Through these in-depth frontline interactions, we not only strengthened the connection and understanding between management and employees, but also demonstrated our commitment to valuing employee input.
