Yum China is guided by its core value of "Customer Mania," consistently placing customer experience at the core of its endeavors, continuously exceeding customer expectations, and driving sustainable growth. As the largest restaurant company in China, Yum China serves over 2 billion customer visits annually. We prioritize customer satisfaction, actively listening to our customers' voices. We regard customer satisfaction as one of the crucial criteria for assessing store performance, and have established a multi-tiered customer complaint resolution mechanism, clearly defining the responsible parties and response time standards. Additionally, we leverage AI technology to ensure timely and effective response to consumer feedback. Moreover, to better serve our customers, we reduce the burden on RGMs by simplifying, centralizing and automating key processes in restaurant operations, enabling them to focus on delivering service excellence.

We believe that a mutually beneficial and win-win supply chain ecosystem is a key pillar for Yum China sustainable growth. We continuously strengthen our supply chain to ensure a stable and reliable supply of goods, laying a solid foundation for enhancing customer experience. We practice responsible sourcing, focusing on the rights and well-being of everyone in the value chain, while driving continuous improvements in supplier compliance. We are committed to local sourcing, fully empowering suppliers' development, and contributing to industry upgrades and local economic growth.